Terms of Sales
These general conditions define the rights and obligations of the parties within the framework of the remote reservation of services offered by the Villa Daphné establishment in Spéracèdes.
They govern all the steps necessary for the reservation and the follow-up of the reservation between the contracting parties. Any reservation therefore implies on the part of the customer full and unreserved acceptance of these conditions.
Any client acknowledges having the capacity to contract, that is to say having the legal majority and not being under guardianship or guardianship.
The names “Establishment” and “Site” refer throughout this text to the site named www.villadaphne.fr
**** COVID-19 ****
In this period of health crisis, we would like to inform our customers of two specific elements of our General Conditions of Sale:
Flexibility: Please read article 8 of these GTC.
Responsibility: Please read article 11 of these GTC.
These general conditions of sale apply to all bookings made online, via the Website or the Mobile Services and its partners.
3. Enforceability of the general conditions
In any case, the version of the general conditions of sale opposable to the customer is the one in force at the time of his reservation on the Website or the Mobile Services or with its partners.
Reservations are made by phone, e-mail or post.
The reservation will only be effective if it is guaranteed by the customer by payment of a deposit or payment of the entire service and after receipt of a detailed reservation confirmation by the establishment.
Payment for all services will be made directly to the establishment (exceptions made for reservations prepaid at the time of booking).
The establishment reserves the right to refuse any reservation in the event that the credit card number is incorrect or the reservation incomplete.
Reservations regardless of their origin will be payable in euros only.
For any reservation, we ask you at least a deposit equivalent to 50% of the total service for the reservation to be effective.
The client is solely responsible for his choice of services and their suitability for his needs, so that the establishment cannot be held liable in this regard.
The establishment may ask the customer to present an identity document for the purposes of preventing credit card fraud.
Three deposit payment methods are possible:
- or by check payable to the establishment and sent directly to the establishment
- or by bank transfer
- or by secure payment link sent by the establishment
In this case, the reservation only becomes firm and final upon receipt of the deposit by the establishment, within the allotted time; and in this case, the payment of the balance of the stay will be made on the spot with the establishment, on the arrival of the customer.
Modification of stay
Any reservation modification must be requested by email to the establishment or by telephone. The request will not become effective until the establishment has confirmed its acceptance in writing.
In the event of a change in stay, the following conditions apply (except in cases of force majeure):
- In case of no show on the scheduled arrival date, the deposit is not refundable.
And the price corresponding to the cost of the stay remains fully acquired by the owner for reservations made online.
- Any stay started is fully due.
7. Cancellation of stay
Any cancellation of reservation must be the subject of a request by email to the establishment or by telephone. The request will not become effective until the establishment has confirmed its acceptance in writing.
In the event of cancellation of a stay, the following conditions apply (except in cases of force majeure):
- For any request made more than 15 days before the scheduled arrival date, the deposit or the service paid will be returned to you.
- For any request made less than 15 days before the scheduled arrival date, 50% of the amount of the service is due.
- For any request made less than 24 hours before the scheduled arrival date, the entire stay is due.
- In case of no show on the scheduled arrival date, the entire stay is due.
- Any stay started is fully due.
8. Force majeure
Force majeure means any event external to the parties that is both unpredictable, insurmountable and external to the parties which prevents either the customer or the establishment from fulfilling all or part of the obligations provided for in the contract.
Are considered as force majeure or fortuitous event those usually recognized by the jurisprudence of the French Courts and Tribunals.
Each party cannot be held responsible towards the other party in the event of non-performance of its obligations resulting from an event of force majeure.
It is expressly agreed that force majeure suspends, for the parties, the performance of their reciprocal obligations and that each party bears the cost of the resulting costs.
**** In the case of COVID-19, the establishment accepts last minute changes and cancellations of stay if a new confinement or restriction of movement should be decided by the government. ****
Prices are in euros.
VAT is always included.
The prices indicated only include the services strictly mentioned in the reservation and include the tourist tax.
At the price mentioned in the reservation will be added, during invoicing, the additional services provided by the establishment during the stay.
The applicable prices are those in force on the day of the reservation. The establishments, independent professionals, are free to vary their prices at any time. Only the price indicated in the booking confirmation is contractual.
10. Complaints, disputes
Any complaint must be made to the establishment within 7 days of the date of stay.
In the absence of recourse to the conventional mediation procedure or to any alternative dispute resolution method within 30 days, each of the parties may refer the matter to the competent court.
It is up to the Establishment to take all guarantees and insurance necessary for the reception of the public in its Establishment and for the exercise of its activity.
The responsibility of the establishment is limited in the event of theft of goods or objects when they have been entrusted to its care only.
The customer must ensure the safekeeping of his goods and materials. The customer must inform the establishment of any degradation of which he is at the origin. He is responsible for all damage caused by him and undertakes, in the event of degradation of the places made available, (bedroom, common areas such as swimming pool, garden, living room, sanitary facilities) to bear the costs of refurbishment. state.
Also any behavior contrary to good morals, public order, or considered to endanger the life of others will lead the establishment to ask the customer to leave the establishment without any compensation and or without any refund if a regulation has been made. already been done. In the event that no payment has yet been made, the customer must pay the price of the nights spent before leaving the establishment.
**** In the case of COVID-19, the establishment authorizes itself the right to refuse service if a client does not respect the barrier gestures and / or refuses to respect the health instructions of the establishment. In the event of non-compliance and expulsion of the customer, the latter having been informed, the payment for the stay will be due in full. ****
The customer undertakes not to invite any person whose behavior is likely to prejudice the establishment, the latter reserving the right to intervene if necessary. The customer may not bring any drinks or food from outside without prior authorization from the management. The client undertakes to ensure that participants and their guests comply with all of the establishment's instructions and regulations (in particular the ban on smoking). The client will ensure that participants do not disrupt the operation of the establishment or endanger the security of the establishment and the people there.
Unless expressly provided otherwise, the customer must leave the room before eleven o'clock on the day of the end of the reservation. Otherwise, he will be billed for an additional night.
For security reasons, some of our guest rooms are not accessible to children under 7 years old.
The Villa Daphné, offers free WIFI access allowing customers to connect to the internet. The customer undertakes that the computer resources made available to him by the establishment will not be used in any way for the purposes of reproduction, representation, provision or communication to the public of works or objects. protected by copyright or by a neighboring right, such as texts, images, photographs, musical works, audiovisual works, software and video games, without the authorization of the holders of the rights provided for in books I and II of the Code of intellectual property when this authorization is required. If the customer does not comply with the aforementioned obligations, he would risk being accused of an offense of counterfeiting (article L.335-3 of the intellectual property code), punishable by a fine of 300,000 euros and three years' imprisonment. . The customer is also required to comply with the security policy of the establishment's internet service provider, including the rules for using the means of securing implemented in order to prevent the illicit use of resources. and to refrain from any act that undermines the effectiveness of these means.
The photographs presented on the Site and the mobile services of the establishment or those of the partners are merely indicative. Even if every best effort is made to ensure that the photographs, graphic representations and texts reproduced to illustrate the establishment presented give as exact an overview as possible of the accommodation services offered, variations may occur, in particular due to the change of furniture or possible renovations.
The establishment cannot be held responsible for the non-performance or improper performance of the reservation in the event of force majeure, due to a third party, unforeseeable and insurmountable, due to the customer, in particular the unavailability of the internet network, impossibility access to the website, external intrusion, computer viruses or in the event of prepayment not authorized by the cardholder's bank.
12. Relocation if force majeure
In the event of an exceptional event or the impossibility of making the reserved room available to the client or in the event of force majeure, the establishment reserves the right to have the client fully or partially accommodated in an establishment of an equivalent category, for services of the same nature and subject to the prior agreement of the customer.
The possible additional cost of the room, transport between the two establishments and a telephone call remain the responsibility of the establishment.
The decree of October 30, 2015 relating to the mediation of consumer disputes, which transposes into French law Directive 2013/11 / EU of May 21, 2013 on the out-of-court settlement of consumer disputes, and Ordinance No. 2015-1033 of August 20, 2015 relating to the out-of-court settlement of consumer disputes, specify the conditions for the application of Article L152-1 of the Consumer Code, which obliges professionals from all consumer sectors to offer a mediation procedure in case of dispute with their customers. By law, the outcome of mediation must take place within 90 days. We invite you to formulate your requests exclusively by email which will provide a dating of your correspondence and keep a personal archive.
For any disputes that have not found solutions, we invite you to contact the Internal Mediation service, which undertakes to provide you with a satisfactory answer within 30 days.
In the event of dissatisfaction, recourse to an external mediator of your choice is brought to your attention.
You will find all the official information on mediation on the government site: http://www.economie.gouv.fr/mediation-conso
14. Applicable law
These conditions of sale are subject to French and European law.